Seller Policy

Streetsville Marketplace is a marketplace where you can sell your products and services directly to buyers. We want to make sure that you and your buyers have a positive experience on Streetsville Marketplace. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening a Streetsville Marketplace Seller Profile, you’re agreeing to this policy and our Terms of Use.

 

Representing Yourself, Your Shop, and Your Listings Honestly

Communicating with Other Streetsville Marketplace Members

Privacy and Protecting Personal Information

Creating and Uploading Content

Building a Positive Reputation Through our Reviews System

Providing Great Customer Service

Responding to Requests for Cancellations, Returns and Exchanges

All listings are available for purchase at a set price. If you are using photographs of previous work with options for customisation (like colour choices) included in the listing, it is clear in your description that the photos shown are just examples.

 

  1. Representing Yourself, Your Shop, and Your Listings Honestly

At Streetsville Marketplace, we value transparency. Transparency means that you honestly and accurately represent yourself, your items and your business.

 

By selling on the Streetsville Marketplace, you agree that you will:

  1. Provide honest, accurate information in your About section.
  2. Honour your Shop Policies.
  3. Accurately represent your items in listings and listing photos.
  4. Not engage in fee avoidance.
  5. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating search or circumventing Streetsville Marketplace’s policies.
  6. Not coordinate pricing with other sellers.

 

 

  1. Privacy and Protecting Personal Information

You are responsible for protecting customers’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Streetsville Marketplace user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Streetsville Marketplace users with whom you interact. Your privacy policy must be compatible with this policy and Streetsville Marketplace’s Terms of Use.

In particular, when you sell using our Services (subject to this Policy) or use Streetsville Marketplace’s API, you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address), you are an independent controller of data relating to other users that you may have obtained through the Services. You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Streetsville Marketplace users you interact with and compatible with this policy and Streetsville Marketplace’s Terms of Use. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Streetsville Marketplace-related communications or for Streetsville Marketplace-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Streetsville Marketplace policies and laws, you may not add any Streetsville Marketplace member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Streetsville Marketplace and you are found to be joint data controllers of personal information, and if Streetsville Marketplace is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Streetsville Marketplace for the expenses it occurs in connection with your processing of buyer personal information.

 

In particular, when you sell using our Services (subject to this Policy) or use Streetsville Marketplace’s API (also subject to the Streetsville Marketplace API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and you are an independent controller of data relating to other users that you may have obtained through the Services.

 

You are responsible for protecting user personal information you receive or process and complying with all relevant legal requirements when you use the Services. This includes applicable data protection and privacy laws that govern the ways in which you can use a user’s information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Streetsville Marketplace users you interact with and compatible with this policy and Streetsville Marketplace’s Terms of Use.

As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Streetsville Marketplace-related communications or for Streetsville Marketplace-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Streetsville Marketplace policies and laws, you may not add any Streetsville Marketplace member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance.

 

If Streetsville Marketplace and you are found to be joint data controllers of personal information, and if Streetsville Marketplace is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Streetsville Marketplace for the expenses it occurs in connection with your processing of buyer personal information.

  1. Creating and Uploading Content

As a member of Streetsville Marketplace, you have the opportunity to create and upload a variety of content, like listings, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

 

  1. Abusive, threatening, defamatory, harassing
  2. Obscene or vulgar
  3. In violation of someone else’s privacy or intellectual property rights; or
  4. False, deceptive, or misleading.

 

 

  1. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on Streetsville Marketplace, you agree to:

Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance.

Respond to Messages in a timely manner.

Honour the commitments you make in your shop policies.

Resolve disagreements or disputes directly with the buyer.

If you are unable to complete an order, you must notify the buyer and refunding is solely your responsibility.

 

  1. Responding to Requests for Cancellations, Returns, and Exchanges

This is solely your responsibility and you must arrange any cancellations, returns, or exchanges with your customer.

 

Cancellations

If you are unable to complete a transaction, you must notify the buyer. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

 

Non-Delivery

A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

 

There is no proof that the item was dispatched to the buyer.

An item was not sent to the address provided on Streetsville Marketplace.

Not as Described

 

An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:

 

The item received is a different colour, model, version, or size.

The item has a different design or material.

The seller failed to disclose that an item is damaged or is missing parts.

The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).

The item was advertised as authentic but is not authentic.

The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

 

The item(s) were ordered for a specific date or event.

The item(s) are rendered useless after that date.

The seller did not ship the item(s) according to their processing time or the date agreed upon.

Ineligible Transactions